We at Dress 2 Impress – Bridal and Formal Boutique are committed to “making your special occasion extra special.” We will work, diligently to ensure that you are completely satisfied with everything you purchase, as well as with all aspects of our service. Our goal is to exceed your expectations.
We accept the following forms of payments on our web site – PayPal, Visa, Master Card, Discover, and American Express. All Items must be paid in full at the time of placing the online order.
In Store Payments
GE capital financing for in store payments
Online Return Policy
All return requests must be submitted through our website within 3 days of receiving the item. If you are logged in to your account, you must go to the link on the left hand side of your dashboard to request a return authorization. If you are not logged in to your account, you must go to the "request return" link located in the footer of our site. When your return request is approved, you will be issued a return authorization number. A UPS electronic return label will be emailed to you for your return shipment. There will be a $15.00 charge for the return shipping. This amount will be deducted from your store credit. Please Note: All returns or exchanges must be postmarked within 3 days of your receipt date and prior to your stated wear date. Under no circumstance will a return or exchange be accepted past the customer's stated wear date. Any returns or exchanges shipped after 3 days of your receipt date, shipped on or following your stated wear date, and/or without a return authorization number will be returned to you at your shipping expense. Returned items must be returned in original condition. We inspect every item we ship out to insure there are no damages. Returns are inspected upon receipt. Items must not have been worn, washed, or altered. Items must have all original tags attached and be in original packaging. You must write the return authorization number on the outside of the box. Items with snags, rips, stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to your address. A store credit will be issued upon items inspection only. Shipping charges are non-refundable. Exchanges are subject to item availability. All exchanges are final sale. All items purchased using store credit are final sale.
If you are not completely satisfied with your purchase, you may return or exchange your merchandise within 3 days of receiving it for a store credit, less shipping costs and a 10% restocking fee. When making a purchase, it is required to state your wear date for the item ordered. Once you have placed an order with Dress2Impress.us, you may not cancel your order unless the item ordered is not able to be delivered before your intended wear date. Products ordered and then refused by a customer at their address will result in an automatic 30% re-stocking fee
In Store Return Policy
Due to the special nature of our merchandise, there are no returns, refunds or exchanges on all in-store purchased items. All deposits for special orders are non-refundable. Client understands there are no refunds, exchanges, or cancellations once Client pays for an item, the deposit and/or a layaway. Client understands that no changes could be made to the order once placed. All sales are final. This Final Sale policy is consistent with industry standards for bridal and special occasion apparel.
Dresses sizes - online & in store
Client understands that the choice on what size to order is solely the responsibility of the Client. Client's measurements were taken by a professional and Client agrees with how they were taken. Client understands that measurements were taken so that store can compare them to the designer's size chart. Client has reviewed the appropriate size chart and has used that chart to choose the garment size. Client understands that custom measurements and/or custom length may not be exact.
Dye lots - online & in store
Client is aware that manufacturer dye lots can vary and cannot be guaranteed by the store.
Alterations - online & in store
Shipping, delivery & storage
Please note that our online and in-store shipping, delivery and storage methods are different.
Online orders shipping & delivery
All orders of in stock merchandise placed before 9 AM EST will be shipped the same business day. Orders placed after 9 AM EST will be shipped the following business day. Business Days are Monday through Friday (non Holiday).
If the item is not in stock in our warehouse, we will check availability in the manufacturer’s warehouse and/or the special order lead-time and we’ll let you know within 72 hours if your style is available in the desired color and size combination by your intended wear date. You will be offered the option to place a special order or to cancel your order at no charge to you.
Once your order is placed, you will receive an order confirmation email. Orders will not be processed until we confirm that we can get it to you in time for your special occasion.
You may also choose to email us at firstname.lastname@example.org or call us toll free at 1-877 FIX2FIT (349-2348) to check stock availability prior to placing your order. We offer FREE Shipping of your online order total if the total is $150 or more. All orders ship via UPS Ground unless requested otherwise, additional charges will apply.
In store orders shipping & delivery
Ship dates for special orders from manufacturers are approximate. Special delivery on most wedding gowns takes between 8 - 16 weeks. Client is aware that until Client's gown is ordered, the store can only estimate its ship date from the manufacturer. For an approximate arrival date Client may call 1- 2 weeks after order is placed. This date is based upon the store's best knowledge of the time in transit from the designer and assuming the manufacturer is not running early or late.
Client agrees to come in and inspect the gown within 10 days of being notified of its arrival to the store. The store cannot be liable for manufacturer errors on gowns not inspected within 10 days. Client agrees it is the Client's responsibility to pick up and pay any balance due for the merchandise ordered. All items must be inspected and paid in full for before removing the merchandise from the store. Client agrees to notify the store in writing if someone other than the customer listed on the Sales Order will be picking up any of the items. Dress 2 Impress – Bridal & Formal Boutique may offer storage for your gown until your event date, subject to the terms and conditions of the Storage Agreement. If shipping of the dress is requested additional charges will apply.