Online Return Policy
If you are not completely satisfied with your purchase, you may return or exchange your merchandise within 3 days of receiving it for a store credit, less shipping costs and a 10% restocking fee. When making a purchase, it is required to state your wear date for the item ordered. Once you have placed an order with Dress2Impress.us, you may not cancel your order unless the item ordered is not able to be delivered before your intended wear date. Products ordered and then refused by a customer at their address will result in an automatic 30% re-stocking fee
All return requests must be submitted through our website within 3 days of receiving the item. If you are logged in to your account, you must go to the link on the left hand side of your dashboard to request a return authorization. If you are not logged in to your account, you must go to the "request return" link located in the footer of our site. When your return request is approved, you will be issued a return authorization number. A UPS electronic return label will be emailed to you for your return shipment. There will be a $15.00 charge for the return shipping. This amount will be deducted from your store credit. Please Note: All returns or exchanges must be postmarked within 3 days of your receipt date and prior to your stated wear date. Under no circumstance will a return or exchange be accepted past the customer's stated wear date. Any returns or exchanges shipped after 3 days of your receipt date, shipped on or following your stated wear date, and/or without a return authorization number will be returned to you at your shipping expense. Returned items must be returned in original condition. We inspect every item we ship out to insure there are no damages. Returns are inspected upon receipt. Items must not have been worn, washed, or altered. Items must have all original tags attached and be in original packaging. You must write the return authorization number on the outside of the box. Items with snags, rips, stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to your address. A store credit will be issued upon items inspection only. Shipping charges are non-refundable. Exchanges are subject to item availability. All exchanges are final sale. All items purchased using store credit are final sale.
In-Store Return Policy
Due to the special nature of our merchandise, there are no returns, refunds or exchanges on all in-store purchased items. All deposits for special orders are non-refundable. Client understands there are no refunds, exchanges, or cancellations once Client pays for an item, the deposit and/or a layaway. Client understands that no changes could be made to the order once placed. All sales are final. This Final Sale policy is consistent with industry standards for bridal and special occasion apparel.