Payments
Return Policy
Due to the special nature of our merchandise, there are no returns, refunds or exchanges. Client understands that no changes could be made to the order once placed. All sales are final. This Final Sale policy is consistent with industry standards for bridal and special occasion apparel.
Dresses sizes
Client understands that the choice on what size to order is solely the responsibility of the Client. Client's measurements were taken by a professional and Client agrees with how they were taken. Client understands that measurements were taken so that store can compare them to the designer's size chart. Client has reviewed the appropriate size chart and has used that chart to choose the garment size. Client understands that custom measurements and/or custom length may not be exact.
Dye lots
Client is aware that manufacturer dye lots can vary and cannot be guaranteed by the store.
Alterations
Shipping & Delivery
All online orders will ship via UPS Ground. We charge a shipping & delivery fee of $50 for bridal and $35 for all other types of dresses. Any in-stock items with coresponding color and size will ship within 2 days from receiving your order. The expected delivery date for in-stock items is within 7 - 10 buiness days from your order. Please note that Special Order on most wedding and formal gowns takes between 8 to 26 weeks if you require a differnt size or color. Once your order is processed and submitted to the manufacturer, we can provide an estimated arrival date. Client agrees to inspect the gown within 3 days of delivery. The store cannot be liable for manufacturer errors on gowns not inspected within 3 days.